What is the recommended age for dogs to use Wild Dogs Water Toys?
Our products are suitable for dogs of all ages, but we recommend supervising puppies and senior dogs during playtime to ensure their safety.
My toy is not moving as freely or appears to be stuck on the ground.
Generally the hoses are pretty stiff from shipping and manufacturing. You can try flexing them side to side or lengthwise to see if that helps loosen them up. If the hoses are not lifting off the ground then you might have a water pressure issue at your house or the product may be defective. The required water pressure to operate our products is 40 PSI.
My dog is afraid of the toy! What can I do?
Hopefully with time and introducing the toy slowly your pup will be splashing around living their best life soon!
Some tips to help introduce the toy:
Let your dog sniff and investigate the toy before turning it on.
Playing with the toy yourself (water off or on) to show your dog that it is safe and fun.
Try different water pressures to find one that your dog is comfortable with.
Rewarding your dog with treats and praise when they interact with the toy.
Can my dog chew the arms/toy?
Wild Dogs Water Toys are specifically designed to withstand rough use but are not chew toys. We always recommend monitoring your pets during play, as with anything they chew or break off could be a potential choking obstruction hazard.
How do I maintain our Wild Dogs Water Toys product?
Our products are easy to clean! Simply rinse it with water after each use. Allow it to air dry completely before storing.
Are your products durable?
Yes, our products are made from high-quality, durable materials that are built to withstand even the most playful dogs. However, like any toy, it's important to supervise your dog during playtime and inspect the toy regularly for signs of wear and tear. Wild Dogs Water Toys are not chew toys so use your best judgment in deciding suitability for your own pets.
Do you offer a warranty on your products?
Yes, we offer a 60-day warranty on all our products. You can view our full product warranty here. If you have any other questions. Please contact our customer support team at Hello@gowilddogs.com for more information.
Can I purchase replacement parts for my toy?
Yes, we offer replacement hoses and other parts for our toys. You can find them on our website under the "Shop" tab.
How do I contact customer support if I have questions or concerns?
You can reach our customer support team by sending us an email at Hello@gowilddogs.com. We're always happy to help!