Informative FAQ Section

This is usually a quick fix! Here are the best steps to get your toy waving:

• Straighten the Hoses: Generally, the orange hoses can be pretty stiff or develop "memory" bends from shipping and manufacturing. Try gently flexing them side to side or lengthwise to loosen them up and straighten them out.
• Check the Water Pressure: If the hoses are not lifting off the ground, you might have a water pressure issue. First, ensure your garden hose is fully turned on. (Note: The required water pressure to operate our products is 40 PSI).
• Swap the Nozzles: If you are using a lightweight or expandable "pocket" hose, these often have lower pressure. Simply swap the standard gold nozzles for the light blue nozzles included in your box to restore the waving action.
• Need Blue Nozzles? If your toy did not come with the blue nozzles, please contact us at Hello@gowilddogs.com and we will be more than happy to ship out a pair completely free of charge!

If you have tried all of these steps and the toy is still not waving, the product may be defective. Please reach out to our support team so we can get it resolved for you immediately.

Hopefully with time and introducing the toy slowly your pup will be splashing around living their best life soon!

Some tips to help introduce the toy:

• Let your dog sniff and investigate the toy before turning it on.
• Playing with the toy yourself (water off or on) to show your dog that it is safe and fun.
• Try different water pressures to find one that your dog is comfortable with.
• Rewarding your dog with treats and praise when they interact with the toy.

Wild Dogs Water Toys are specifically designed to withstand rough use but are not chew toys. We always recommend monitoring your pets during play, as with anything they chew or break off could be a potential choking obstruction hazard.

Our products are easy to clean! Simply rinse it with water after each use. Allow it to air dry completely before storing.

Yes, our products are made from high-quality, durable materials that are built to withstand even the most playful dogs. However, like any toy, it's important to supervise your dog during playtime and inspect the toy regularly for signs of wear and tear. Wild Dogs Water Toys are not chew toys so use your best judgment in deciding suitability for your own pets. 

Yes, we offer a 60-day warranty on all our products. You can view our full product warranty here. If you have any other questions. Please contact our customer support team at Hello@gowilddogs.com for more information.

Yes, we offer replacement hoses and other parts for our toys. You can find them on our website under the "Shop" tab.

You can reach our customer support team by sending us an email at Hello@gowilddogs.com. We're always happy to help!

To view our product manual click here.